HOW DOES IT WORK?

Order & Confirmation
After placing your order, you’ll receive an email confirmation confirming your order details and a separate email with your pre-paid label for sending in your card.

Technology Transfer
Once we receive your card, our team begins the process, transferring all necessary data onto your custom premium card using advanced and secure technology.

Fast Turnaround
Most U.S. orders are completed and returned within 4–10 business days from the time we receive your original card.

Completed Card Transit
We’ll ship your new card to you via the shipping you select at checkout.

OPTIONS AT CHECKOUT:

We offer laser engraving, UV printing, or a combination of both, depending on your design. Color elements and Tap-to-Pay require UV printing.

Tap-to-Pay Enabled vs. Insert + Swipe Only
Please select your preferred option at checkout. Tap-to-Pay Enabled cards are metal-hybrid and support tap-to-pay, chip insert, and magnetic-stripe swipe. Insert + Swipe Only cards are solid metal and do not support tap-to-pay; they work by chip insert and magnetic-stripe swipe only.

Tap Compatible Cards have the Contacless Payment Symbol and a compatible chip below. You can choose to disable this feature by choosing Insert + Swipe Only.

Contactless (tap-to-pay) enables seamless, contactless transactions—offering unmatched convenience and speed at checkout.

Eligibility Requirements to qualify for a Tap-to-Pay metal card, your original card must already support contactless payments and include a compatible EMV chip.

Is my personal information safe?

Absolutely. We follow strict confidentiality and secure handling procedures throughout the entire process to ensure your personal and financial information remains protected.

What customization options are available for metal cards?

We offer a wide range of customization options, including various metal finishes, color selections, laser engraving, and UV printing. For fully personalized designs, please contact our team to discuss your vision.

How long does custom design take?

Our standard turnaround time is 1–3 business days from the date we receive your card, depending on your chosen customization and design approval.

Will my metal card function like my plastic card?

Yes. Your metal card will function just like your original card for chip, PIN, and magnetic stripe transactions. Please note that tap-to-pay (contactless) functionality is only available for compatible chip types. For more information on chip types please email us a photo of your chip to determine compatibility: sales@fluidprintworks.com.

How should I care for my metal card?

Handle your metal card with care:
• Avoid scratching the surface.
• Keep it away from strong magnets.
• Do not drop from a height, as impact can damage the chip or internal components.

Will my card work in ATMs?

While metal cards work in most chip-insert or swipe terminals, we do not recommend using them in ATMs or machines that fully ingest the card, as they may not eject properly. If the card becomes stuck, visit your bank with a valid ID to retrieve it. For ATM access, we suggest using your mobile wallet (e.g., Apple Pay or Samsung Pay).

What happens if my bank re-issues my card?

If your bank re-issues your card due to fraud or a security concern within 90 days of your order, we will remake your metal card at no additional cost. Contact us to initiate your complimentary replacement. sales@fluidprintworks.com

What is your return policy?

You may request a return within 30 days of purchase. A $35 handling fee will be deducted to cover shipping and processing. After 30 days, all sales are considered final. However, your satisfaction matters—please reach out with any concerns, and we’ll do our best to assist.

How to initiate a return?

Email: sales@fluidprintworks.com

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